Press Win + R, type "outlook.exe /safe" in the blank box, press Enter. If the problem persists, may I know how many users are affected by this? If there is only a particular one, please try starting Outlook in Safe Mode: Untick it and click OK to check the result. Check if "Read all standard mail in plain text" is checked. Before sending it, click FORMAT TEXT tab -> Format, check whether it is an HTML, Plain Text or Rich Text format email.įILE -> Options -> Trust Center -> Trust Center Settings -> E-mail Security -> Read as Plain Text. Are these all HTML format messages? One scenario that can cause the line missing is that it is a plain text format email.
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